Options. Have spent numerous hours on the phone to Virgin Media and the experience has been appalling. Nothing has happened. If there is an appointment booked in (even if after the part-block date mentioned), this will override things and mean you have a working phone, until your switchover date. Engineer not turned up. I left it today (tue 30th nov) to see if anyone would phone and they did not. 06-11-2019 9:40. 1 Kudo. 00 if you are not in for a booked appointment. If you are connected via Ethernet cable you may not see this option. I need a link or phone number to book an engineer I'm getting nowhere fast and my patience is wearing thin with virgin. We would like to show you a description here but the site won’t allow us. Account - Mobile. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. The visit will be viewable in your online account shortly - virg. Honesty a five week delay is nothing in VM's world - you might like to at least start the process of investigating alternative broadband providers. Browse Virgin Media Virgin Media. This is a failed installation, call them up and get them to fix it. If Openreach records show that you have a socket. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. Register or sign in to My Virgin Media at virginmedia. However on the third attemp it failed to reboot- Have unplugged and reset- nothing-. TV. on 21-12-2022 14:10. Broadband Fibre broadband & phone. Re: External works delays - engineer does not show up. I've also tried to find a number on the website but I can't find the right one. In response to Anonymous User's comment. Has anyone recently experienced data breach with virgin media as in your number was mapped to different account , you receive a message on technical engineer visit with options (reply fixed or continue) and if you reply fixed , you get a call from a random person informing you are cancelling Virgin Media. He then attached his portable TV to the original V Box - no. When you've picked the date and time you want, click Next. This is not fine, this is not normal and Virgin needs to fix this. Calling up they say they can't tell us when they'll arrive and to make an account online. Anyone else have this problem and how was it resolved? We would like to show you a description here but the site won’t allow us. on 05-09-2023 19:56. 4 hours ago. Plusnet charges £49. Emma Robinson, 42, from Surrey, who is a Virgin Media customer,. Apparently, they claim this is not a Virgin Media issue. Go to solution. I'm not in the UK and had to arrange for someone to arrive at 4 p. I turned up on time, informed the receptionist who I was being intervied by and waited in reception. Plug the cables into the hub. Get our superfast unlimited fibre broadband. 33 per day for a total loss of service after 2 full working days from registering the loss of service to us. I have V360 multiroom, but the second box has too many faults to list, poor signal strength, broken ethernet port, communication issues with the primary STB and pixelation. Cable installation. I have successfully charged them £20. Why is everything self help? When self help doesn't work and status is bad. Fortunately I took a screenshot of the details and booking number as it is not showing up on the My Virgin Media app. TV on the go. on 10-02-2023 10:41. The subsequent investigation into Williams. Forum Member. I have a new LG 47LF7700 and Virgin Media Samsung V Box. We would like to show you a description here but the site won’t allow us. Do not cancel your existing broadband service until Virgin is in and working. If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment. I rang up to add an additional box to my account on 16th. Repairs and servicing of Virgin Media equipment come at no extra cost. Stream from Virgin Media. £29. Options. I have checked your account and could see that the work order is active and scheduled for 2/3/2022 between 8 AM-1 PM. I was skeptical about the cables coming from the box. You’ll find support for everything, from setting up the Hub to fixing internet issues – and the latest broadband deals. Speed. QAM on Upstream should all be 64. It wasn't a very good service anyway - expensive and poor quality compared to other providers. I have tried all the usual solutions (turning on and off, etc). There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Choose Settings. Just wait here a day or two for a VM Mod to pick this up and arrange with you. But be clear why you need the visit, because if there is no actual fault found with Virgin's own equipment there will be a charge of £25. Even sitting in the room above the router, the WiFi was dreadful. I will pop you over a private message - as I need to confirm some details. Email. He then followed that up with the advice that I was eligible for a pod that would resolve my black spot issues to the rear of my property, at no cost, that he had. But I’ve chosen Now Broadband for my tenancy. lovett wrote: ». 37 in additional expenses and goodwill, on top of the refund of your monthly service charges which means, in. Email. Thanks for joining me on PM and providing me the details to be able to book in the tech visit for the phoneline. An engineer did turn up thanks and replaced the box so all is good now - VM need to improve their communications between different departments to ensure a better customer experience, I wouldn’t have minded the engineer not turning up if that had been relayed to me when the decision was made that nobody could be assigned to my fault, I received text messages up to and including the. No confirmation received so just rang now and there is no record of the appointment. No contact. Test your wireless connection. Phone number - 150 from a VM phone, 0345 4541111 from any other phone. As the walls were recently painted,. We would like to show you a description here but the site won’t allow us. on 28-11-2022 20:27. on 28-10-2022 23:02. He did not have the 'staples' to move the cables across the room, but said that he was going to report it to virgin as the homeowner being undecided about the box location rather than a lack of equipment. The router only gets involved if this a V6 with internet connectivity issues - live TV doesn't use the internet, OnDemand & streaming does. Then, simply click Cancel next to your appointment details on. V6. Sorry to hear your phoneline is not working. We would like to show you a description here but the site won’t allow us. Give the broadband team a call 0330 041 2460. Booked to start contract with Virgin media online got pre contract and all and booked engineer for Monday to install broadband today is - 5053575. This follows on from an appointment made for last week. . Fri 17 Nov 2023 02. . When it finally happens, you have 14 days in which to cancel it at no cost to yourself and keep the other service. . . Megan_L. Hi there @Liamnew1, welcome to our forum and welcome to Virgin, we are happy to have you. Virgin Media services are only available in eligible Virgin Media network areas. The box should reboot, the power button will turn blue, and it should reset and boot up normally. Ok received an adaptor, set up as instructed - nothing! I wasn’t told that the port would need to be activated. You can also view this in the My VM app . 2: Seeker. in QuickStart, set up and connections yesterday; Service down since Monday in QuickStart, set up and. I had an engineer booked, came home from work specially and found he'd turned up ten minutes early, left a card and gone. A VM person will respond in a day or two. It's now nearly 1pm and the My VM app still says between 1pm and 6pm. Non-fault callouts such as this are a £25 fee. on 05-01-2023 15:51. Tudor. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. These are the telephone numbers for Virgin priority complaints line 01256752000. . . Hi, I had an engineer scheduled to come out 25th March but they did not turn up (see attached). Engineers fails to turn up in My Virgin Media App Tuesday; Cancel engineer appt in My Virgin Media App 02-10-2023; Unable to cancel engineet apt in My Virgin Media App 07-09-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media. Jan 10, 2019. We would like to show you a description here but the site won’t allow us. Forum Team. Any constructive help from Virgin Media would be expected considering the prices they. - Between 7:40-17:10 - Perfectly fine. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment. Kindest regards, David_BnRe: Booking engineer Phone. I have waited and given the engineers the benefit of the doubt, but they have still not turned up and I have heard nothing. After checking the newly installed box outside be couldn't find a connection so didn't install the line inside. On the public pavement outside I believe the little CATV manhole (that I think Virgin use) has recently been tarmacked over when the Council. I have talked to about 10 different people on the phone and on the chat. wait here and VM should sort something. It ended with an engineer visit and repair. Joining in. My services went down yesterday and doing all the tests via the app it was advised to book an engineer appointment. Recently ordered a quick start kit but it is not working and need an engineer. If we need to send you some new equipment or book an engineer. That's only partly correct. 83 per day if we don’t install your services on the promised day until installation’s completed. Great-value deals on unlimited broadband I must say, I am absolutely in shock!! I had an engineer booked in for yesterday who was supposed to turn up between 1-6PM and he never showed. Automatic compensation under Ofcom rules is £9. I wouldnt, cos once its fitted someone has to pay for it! You need to get on to VM and tell them that someone came to your door and fitted equipment that you have not ordered and demand they investigate. Although my online account says that an engineer turned up and everything is working! My advise if you have an existing connection for a router in your house don't take time off work to wait for an engineer, just wait until the next day and plug the router in yourself. . We would like to show you a description here but the site won’t allow us. Thanks for coming back to via private message to confirm your information. 10-09-2020 22:04. If that matches with the tech visit today, then today is when you start counting from at £5. This happned to me today. tvtimes Posts: 9,276. matt. Eventually got through on the telephone after 30 mins, and the Operator did her best but was clearly untrained, but I did end up with an egineer visit. If you don't mind, I will need to send you a private message to pass security. I've booked a technician for you to come out and have a look into the issue with landline. Please let me know if there are any problems with the date or time and I can look to reschedule this for you. He then followed that up with the advice that I was eligible for a pod that would resolve my black spot issues to the rear of my property, at no cost, that he had. on 16-10-2022 19:44. eg 2landline help and support page tells you to follow the step by step instructions; there are no step by step instructions. lovett wrote: ». In response to Anonymous User's comment. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Re: Engineer left me with 360 AND V6. My Virgin Media broadband is to terminate tomorrow so I w. The engineer was meant to come between 8am and 1pm, but has not arrived yet. Virgin TV 360. @shina67 If your services are now running again it is likely that the issue was caused by an external fault. After my Sky HD box started not recording, or rather not recording after the end of programs I am recording, I called Sky ad they promised an 'engineer' would call this moring betwen 8 and 1. If it's more than just digging a small trench beneath grass/soil then there's a fair chance your installation may not be able to go ahead on the day and have to be rearranged until a suitable method can be agreed and preparations made. Please look out for the purple envelope in the top right of your screen. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. Engineer booked from 1pm to 6pm to run cable to another room. We've been asked not to post the number on the forum so I'll send you a PM with it. Virgin Media offers four multi award-winning services across the UK and Ireland: broadband, TV, mobile phone and landline. With this I've created an internet monitoring script to detect when my PC losses internet connectivity. Wednesday it was still not working, after 50 minutes on hold to Now they discove. Click on. Sorry to hear you are having an issue with installation. Engineer arrived an hour early when no one was at the property, but a neighbour kindly let him in. Joining in. Hi, My mum had an engineer visit as she had no signal message on her tv but when her next bill was taken by DD there was a £25 charge on it. I have tried to cancel an engineer re landline problems , my account isn’t showing an engineer hence I cannot cancel I have requested a - 5167679. . (This excludes misuse and mistreatment – so try not to use your box as a coaster!) It’s all part of the Virgin Media service, and that’s why we won’t charge you a penny. Phoned the next day (25th) - Turn off the hub, turn it back on again - turn it off at the wall, unplug the phone. Virgin Media. Three recently had a 30-day 4G unlimited package for ~£20. We would like to show you a description here but the site won’t allow us. Cue several months of waiting. Megan_L. also modem has reset itself a couple of times . Cancel engineer appt in My Virgin Media App 02-10-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media App 19-08-2023; Can’t cancel engineer appointment in My Virgin Media App 21-07-2023; Cancellation of Engineer Appointment in My Virgin. All you have to do is call 151 confirm your name and address and tell them that. All you need to do is plug your adapter into the Hub, then plug your phone into the adapter and you’re ready to go. build flat I needed Vodafone to send an engineer out. Continous cycle. We would like to show you a description here but the site won’t allow us. I keep being told to go through my virgin app - 5172253. Stream from Virgin Media. Re: Landline switch to digital - engineer appointment. Seriously thinking of leaving. Thanks for posting and welcome to the community. PO Box 4014. £5. I've been trying to connect the Virgin Media Connect app for a while now with no luck. Solved: Hi, I've had this issue for a couple of weeks on and off. I will be able to get this set up for you. Engineer booked for 1 to 6pm to put line in as only cable here as we had Virgin. Unlike BT and Sky, Virgin Media runs on its own cable network. in. Automatic compensation under Ofcom rules is £9. And the range for the position was between $75,000-$95,000. I can only apologise you were having an issue but taking a look this end, I can see you were able to cancel it. None of the advisors in India know what they are doing and - 5263894. TiVo. on 10-02-2023 17:13. on 04-09-2022 17:19. 3. This appointment was then rescheduled by Virgin to the 23rd of November as they claimed external work needed. I've booked for an engineer to come this afternoon. Patiently looking forward to a FTTP choice in my area. Virgin Media will charge you £10. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. If you ever need to speak to us urgently or by phone you can call us on 📞 0345 454 1111 or 150 from a VM landline. Went on to murder two women. All you need to do is pick the category that best suits the broadband problems you're having and then follow the easy step-by-step instructions on the page. Re: How do you book an engineer. The salary starts at $101,613 per year and goes up to $188,289 per year for the. If you don't mind, I will need to send you a private message to pass security. The engineer who came to our area seemed very shifty when I asked him if it was a network problem. Gaming Support. TV 360 and home phone not currently available in 2022/23 network expansion areas. Turn on suggestions. I reset the hub after the update and since then I have had no home phone. If all your leads are connected and you’re still having no joy, try restarting both your computer and Virgin Media Hub or Super Hub to help run important diagnostics checks. 12. Options. on 13-09-2022 15:44. • Check the connection is tightly connected, it will make a 'click' noise. I wondered if someone could send me a link to vm own chat or to book engineer visit ?Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. When I tried to call customer services they were useless. This can be tracked and indeed re-arranged if needed in your online account Let us know how the visit goes. Reply. We would like to show you a description here but the site won’t allow us. Engineers fails to turn up in My Virgin Media App a week ago; Cancel engineer appt in My Virgin Media App 02-10-2023; Unable to cancel engineet apt in My Virgin Media App 07-09-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media. No one ever calls back. I have booked you in for the next available appointment. . I was due to be installed today and the engineer has not turned up. 00 for the 3 broken appointments. They told me an engineer would visit. Engineer didn't turn up. Please let us know if you have any further issues. I quickly turned it down because I did not want to take such a significant pay cut. We would like to show you a description here but the site won’t allow us. there is no live chat. Forum Team. Hi @mac51 thanks for your reply. Then the guys at the call centre ran. After booking a technician slot for today 12-4pm and receiving numerous messages telling me to make sure there was someone aged over 18 to be present, they failed to show and it’s impossible to talk to someone who knows what’s going on !!! My V6 has the dreaded GSOD and is constantly rebooting so I’. on 01-03-2023 00:20. Turn on and start the Box. 22. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. 33 a day and you’ve been paid £830. . 1st one replaced the box with two previous models but same problem. Easiest way is modem mode, because you will present a different MAC address to the Virgin Media DHCP server, by using another router and it will allocate a new IP because of a different MAC address it can see (different from the Virgin Media Hub). At the same time I cancelled my virgin TV and broadband service. No one turned up on Wednesday 7th and again no one turned up today Thursday 10th. . During their attempt to drill a hole in an illogical location, they managed to get pen and dirt marks all over the wall which do not come off— not to mention the hole of the failed drill attempt. No the hub 5 keeps flashing red then turning solid white then flashing red again. Email. You might like to try giving full details here first to get some advice. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Automatic compensation is only applied for installation delays when the Virgin Media is at fault. Many thanks,A Virgin media engineer was sent to my flat on Thursday the 7th of September and he installed my Virgin media package,which consisted of Virgin TV and broadband. Openreach engineer has twice failed to turn up - considering cancelling my contract. It's a decent yardstick for most circuits. Engineer turned up to install inside the property. Tudor. • If you select Change Network Settings > From here, you can change or update your WiFi settings. on 04-10-2022 17:39. and it turned out that you couldn’t change the amount later - perhaps different if we had gone. . Solved: I have an Engineer appointment booked for Friday 13th January but I have a hospital appointment. jpeg1. I have googled how to cancel an appointment and everything says to log into the app and cancel the appt this way. Options. 25 per day if VM fails to activate the services by 11. Absolute joke of a company. i have tried all the online fixes to no avail. New build house has virgin media box etc installed. Been trying to phone now for several days and it gets cut off every single time after waiting 45+ minutes. If there had been an engineer out he would know. Turn on your TV and get connected. 2. Unfortunately delays caused by 3rd party, such as wayleave and construction works are not eligible for this compensation. in Virgin TV 360 3 hours ago; Moving cable connection to a different wall in Virgin Media: TiVo® service Thursday; TV 360 in Virgin TV 360 2 weeks ago; My 360 box is broken in Virgin TV 360 2 weeks ago; Connection probelms to LG OLED TV in Stream from Virgin Media 2 weeks agoOver past few months my tv repeatedly skips/goes silent for 5 secs. Eliminating the HDMI port & lead is the next step. Explain what you need done - if an engineer visit is offered accept that. Hi Jez1085, Thanks for posting on our forums, I am sorry the engineer didn't arrive for the appointment time. TV on the go. Openreach engineer has twice failed to turn up - considering cancelling my contract. 29/06/07 - 15:54 #1. Get our superfast unlimited fibre broadband. 18/10/07 - 13:56 #4. 3 weeks ago. Earliest 4 days later on Saturday - 5223342. If it's just a usual fault engineer then you should be able to change this online as long as it's not after 4pm the day before the appointment. 3. Turned hub to modem mode and attached a router. m. I admit I got a bit irrate at the operator at 17:30 when I called not only did he tell me there was no record of an engineer. I was sent landline adapter for the switch over date. I am waiting for the engineer to also calibrate signal levels as the last engineer replaced the cable from my house to the main cab to a thinker RJ11 from a. Called service, they said 2nd line would contact me in an hour from 7:15pm. The brown box outside is all broken, please see the photo. • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. Engineers fails to turn up in My Virgin Media App Tuesday; Cancel engineer appt in My Virgin Media App 02-10-2023; Unable to cancel engineet apt in My Virgin Media App 07-09-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media. Moved install date !!! in QuickStart, set up and connections an hour ago; Nightmare with address number and not activated yet. 08-02-2023 01:51 PM. build flat I needed Vodafone to send an engineer out. I checked with him I had the tight cables and adaptor: he confirmed everything was ok. No show. Virgin did not turn up to collect boardband equipment. However, as Virgin Media Broadband is a very variable service at the moment, their comment about the problems with the intermittent service was very plausible. Test Engineer salaries at Virgin Media can range from £37,664-£44,764. 15 per missed appointment: Delays with the start of a. However this tech would cost a one off charge of. Monday afternoon between 12-4pm-. TV Services not activated after suspension. VIRGIN MEDIA customers need to be aware of a dangerous new scam designed to trick those already impacted by the ongoing fibre broadband and phone outage across parts of the UK by trying to scam. Check or update your contact details, and then click Next. It's great having you on board with us in the Community. To be clear, this part-block is only in place for customers who haven't got an appointment in place. 18/10/07 - 13:56 #4. No, you can keep using the same phone you’ve always used. Restart your equipment. Sign out . 15 if we don’t turn up on the promised day of an. Virgin do not supply consumer services over the Openreach network. I told the salesperson I could not set it up by myself, I definitely need an engineer, I was willing to pay £30. I thought you couldn't have a 360 and a V6 running on the same account at the same time. The engineer was booked. No Internet after engineer cam to fix intermittent issue 😒. 30/1. Free interview details posted anonymously by Virgin Media interview candidates. This has been booked for Tuesday however my services are now back up and working. If there is a line in the property already the engineer may not need access to this, however I would make the landlord aware as to the install date anyway as they would likely need to access this anyway to check on the. Plugged it in, I can make calls out, people can ring in but I can't hear it ringing. Then take the very well worn path to Ombudsman Services. You might like to try giving full details here first to get some advice. V6. Plug into the Virgin Media wall socket. Welcome to the community and thanks for taking the time to post here on the forums. Copy the text in the Direct Link box, beware, there may be more text than you can see. tvtimes Posts: 9,276. 22. 0 Kudos. Lolobee96. TiVo. i've called up five times today and every time been promised a call back from with an engineer or a manager but have heard nothing. > Connect to the Virgin Media TV service now. The box itself crashes daily and is unable to access. When I switch it on, it is stuck on 'starting up'. 4. I'm a Very Insightful Person, I'm here to share. Check back here at any time for updates. m. Options. And I've just wasted about one hour of my time going round in circles on the mobile app and on my PC trying to figute out how to do this. Early morning at 9AM/11AM I've called the customer service 2 times asking if engineer already visited me? they said no. Turn on and start the hub. Due to a misunderstanding I had my services suspended due to a bounced payment. We would like to show you a description here but the site won’t allow us.